Refund & Cancellation Policy

Course-Specific Terms

Different courses may have different:

• Training dates
• Delivery formats
• Examination arrangements
• Certification-provider requirements
• Seat availability
• Rescheduling conditions
• Cancellation periods
• Third-party fees

Where a course-specific refund or cancellation condition has been communicated to you before payment, that condition will apply to the extent permitted by applicable law.

Cancellation by the Learner

A cancellation request should be submitted in writing to:

admin@inncerts.com

The request should include:

• Learner name
• Registered email address
• Course name
• Training date
• Payment/reference details
• Reason for cancellation, where applicable

The date on which Inncerts receives the cancellation request will be used when determining eligibility.

Suggested Refund Schedule

Unless different course-specific terms were communicated before payment:

Cancellation More Than 7 Days Before Training

A learner may request cancellation more than 7 calendar days before the scheduled training start date.

Where eligible, Inncerts may provide a refund after deducting any non-refundable third-party charges, transaction charges or services already provided.

Cancellation Within 7 Days of Training

Cancellations made within 7 calendar days of the scheduled training may be subject to an administrative or cancellation charge.

Any refund will depend on whether seats, trainer arrangements, course materials, examination arrangements or third-party services have already been committed.

Cancellation After Training Has Started

Once training has started, refunds will generally not be available for sessions already delivered, materials already provided or third-party services already purchased.

Inncerts may consider exceptional circumstances on a case-by-case basis.

Rescheduling

Where available, a learner may request transfer to another scheduled training date instead of requesting a refund.

Rescheduling is subject to:

• Course availability
• Trainer availability
• Seat availability
• Applicable certification-provider requirements
• Any course-specific rescheduling conditions

A rescheduling request should be made as early as possible.

Failure to Attend

If a learner does not attend a scheduled training session without prior notice, the absence will generally not create an automatic entitlement to a refund.

Where practical, Inncerts may offer a transfer or alternative arrangement at its discretion and subject to applicable course conditions.

Training Cancellation or Postponement by Inncerts

Inncerts may, in exceptional circumstances, need to postpone, reschedule or cancel a training program.

Reasons may include:

• Insufficient enrolment
• Trainer availability
• Technical issues
• Force majeure
• Operational circumstances
• Government restrictions
• Events beyond reasonable control

Where Inncerts cancels a course before training begins, learners will be offered an appropriate alternative, which may include:

• Transfer to another available batch
• Rescheduling
• Credit toward another eligible course
• Refund, where applicable

Any refund will be subject to applicable third-party or payment-processing deductions where legally permissible.

Certification and Examination Fees

Where certification examinations, examination vouchers, membership fees or registration services are provided by a third-party certification organization, those components may be subject to the third party's own cancellation and refund rules.

Inncerts cannot guarantee a refund of third-party fees where the relevant certification organization has already received or processed those fees.

Learners should review the applicable certification organization's terms before committing to examination-related purchases.

Course Materials

Where digital or physical course materials have already been supplied, refund eligibility may be affected where the materials form part of a completed or partially delivered service.

Corporate Training

Corporate training cancellation and refund terms may be governed by the proposal, quotation, purchase order, statement of work or training agreement accepted by the organization.

Where a corporate agreement contains different cancellation terms, those terms will apply.

Processing of Approved Refunds

Once a refund is approved, Inncerts will initiate the refund through the appropriate payment channel.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Non-Refundable Charges

Where legally permissible, certain costs may be non-refundable, including:

• Payment gateway charges
• Examination fees
• Certification registration fees
• Third-party platform charges
• Materials or services already delivered
• Other costs expressly identified as non-refundable before purchase

Exceptional Circumstances

Inncerts may review exceptional situations individually.

Examples may include serious unforeseen circumstances, medical emergencies or other circumstances supported by appropriate documentation.

Any exception will be considered reasonably and does not automatically establish a precedent for future requests.

How to Request a Refund

Send your request to:

Email: admin@inncerts.com

Phone / WhatsApp: +91 7015691534

Please include sufficient information to identify the transaction and course registration.

Policy Changes

Inncerts may update this Refund & Cancellation Policy from time to time.

The version published on the website will apply to purchases made after the effective date, subject to applicable law and any contractual commitments already made.