Privacy Policy

Information We Collect

Depending on how you interact with Inncerts, we may collect:

Personal and Contact Information

• Full name
• Email address
• Telephone or mobile number
• WhatsApp/contact details where voluntarily provided
• Billing and communication information
• City, state, country or other location information

Course and Training Information

We may collect information relating to:

• Course or certification of interest
• Training preferences
• Professional role or industry
• Learning objectives
• Corporate training requirements
• Trainer applications and professional experience

Payment Information

Where payments are made through a third-party payment provider, payment information may be collected and processed directly by the applicable payment service provider.

Inncerts does not need to retain complete card, banking or payment credentials where the payment provider processes those details directly.

Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate location
• Date and time of access
• Website interaction information

Communication Information

If you contact us by email, phone, WhatsApp, contact forms or other communication channels, we may retain information necessary to respond to and manage your enquiry.

How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Provide information about courses
• Process registrations
• Coordinate training
• Communicate course schedules and updates
• Process or facilitate payments
• Provide customer support
• Manage corporate training enquiries
• Evaluate trainer applications
• Send service-related communications
• Improve our website and services
• Understand learner preferences
• Prevent fraud, misuse or unauthorized activity
• Maintain business and administrative records
• Meet legal, regulatory or contractual obligations

Where permitted and appropriate, we may also use contact information to communicate relevant training opportunities, courses or services.

You may opt out of promotional communications.

Legal Basis and Consent

Where applicable law requires consent for processing personal information, Inncerts will seek consent in an appropriate manner.

Where processing is permitted on another lawful basis, Inncerts may process information without relying solely on consent.

India's Digital Personal Data Protection Act, 2023 establishes a framework for processing digital personal data and the Digital Personal Data Protection Rules, 2025 provide additional requirements, with provisions coming into force according to the Government's notified commencement schedule.

Inncerts will update its privacy practices as applicable legal requirements become operational.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Remember preferences
• Understand website usage
• Measure website performance
• Improve user experience
• Support analytics and marketing activities where applicable

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Services

We may use third-party service providers for functions such as:

• Website hosting
• Analytics
• Payment processing
• Email delivery
• Communication
• Customer relationship management
• Marketing
• Security
• Online meeting or training delivery

Third-party providers may process information according to their own privacy policies and contractual obligations.

Inncerts does not authorize third parties to use your information for purposes unrelated to the services they provide to us, except where otherwise permitted by law.

Information Sharing

We may share information when reasonably necessary with:

• Trainers and training partners involved in delivering your course
• Payment processors
• Technology and hosting providers
• Communication service providers
• Professional advisors
• Government authorities or law-enforcement agencies where legally required
• Business successors in connection with a merger, acquisition, restructuring or transfer of assets

We do not intend to sell your personal information as a commercial product.

Course and Certification Information

Some professional courses offered by Inncerts relate to certifications, frameworks, standards or professional organizations.

Where registration, examination or certification is handled by an external certification organization, relevant information may need to be shared with that organization according to its applicable requirements.

The certification organization's own privacy policy may also apply.

International Data Transfers

Some technology or service providers used by Inncerts may process information outside India.

Where personal information is transferred or processed internationally, Inncerts will take reasonable steps required under applicable law and contractual arrangements.

Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services
• Maintaining business records
• Resolving disputes
• Meeting contractual obligations
• Complying with legal requirements
• Preventing fraud or misuse

Retention periods may vary depending on the type of information and purpose.

Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, which may include:

• Requesting access to information held about you
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting information about processing
• Opting out of promotional communications
• Raising a privacy-related complaint

Requests can be submitted using the contact details below.

We may need to verify your identity before acting on certain requests.

Children's Privacy

Our professional training services are primarily intended for adults and professional learners.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

External Websites

Our website may contain links to third-party websites, certification organizations, payment providers or other external services.

Inncerts is not responsible for the privacy practices or content of external websites.

You should review the privacy policy of each external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be published on this page with an updated “Last Updated” date.

Where required by applicable law, we will provide additional notice of material changes.